Register for an account by providing your name, email address and password. Shipping and payment details will be saved after you successfully complete your first checkout. After registering and placing your first order, you will be able to access your Order History and edit your shipping address(es) through My Account. You will also be able to check your order status and access shipping and tracking information by clicking on individual orders.
We recommend that returning customers sign in prior to shopping. You can do this by clicking the “person” logo at the top right hand corner of the page. Items added to cart while browsing will be saved in Your Cart for your next visit, unless they sell out.
To reset your password, follow this link and click the “Forgot your password?” button.
To add items to your Shopping Cart, click “Add to Cart” after selecting your style, size and variation (i.e. pattern or print). To remove an item, go to your Shopping Cart and select “Remove.” You can also change item quantity in your Shopping Cart under the “Quantity” column.
We currently accept the following payment methods: American Express, Discover, Mastercard, VISA, JCB, Diners Club International, Google Pay, Apple Pay and Paypal.
SHIPPING & CHECKING OUT
Shipping is calculated at checkout and based on your location. International customers are responsible for any fees incurred during shipping (e.g. customs, taxes, other fees). You can input, edit or delete your shipping address(es) during checkout, or by accessing your address book on My Account.
PROBLEMS WITH CHECKOUT
Card issues can come up during our busier drops. If your card was charged twice or charged without an order confirmation, contact us at email@example.com. Please keep in mind that charges are never made in cases where you have not received an order confirmation by email.
Incorrect charges should remain pending until they disappear completely, and your account should not process these payments. If you believe a false charge went through, please contact us immediately to cancel. We recommend contacting your bank directly if we're unable to resolve the issue on our end.
We only allow 2 order cancellations per month per customer account. All items included in a single order will count toward one order cancellation (i.e. customers may cancel multiple items in a single order). Order issues caused by website or cart issues (such as duplicate orders) will be automatically canceled and will not count as a customer cancellation. Please note that accounts that abuse this privilege may be suspended.
COMBINED SHIPPING | DOMESTIC
We offer combined shipping for US customers only. Domestic orders will be automatically combined if they have been placed from the same account. Combined orders must also ship to the same shipping address—no exceptions.
Domestic customers do not have to contact us to request combined shipping. Each order will be charged a separate shipping fee, but you will be partially refunded for shipping costs once your orders have been combined and fulfilled. Typically, orders placed within a week of each other will be combined.
Unfortunately we are no longer able to hold domestic orders beyond this short combined shipping window. The option to hold domestic orders may be offered in the future, however, for a small fee.
COMBINED SHIPPING | INTERNATIONAL
Starting in November 2019, we will hold international orders until the end of the calendar month—no exceptions. Each international hold will be charged a $5 fee per order (e.g. 3 separate orders with hold requests will be charged $5 each, so a total of $15). Please contact us by email if you’d like your purchases to be shipped out sooner.
Each international order will be charged a separate shipping fee, but you will be partially refunded for shipping costs once your orders have been combined and fulfilled. Shipping refunds will be automatically issued to your original method of payment.
If you don’t see the answer to your question here, reach out to customer support at firstname.lastname@example.org.